I too am very disappointed in these blinds. We spent over $2,000 for every window in our house and every one has broken from about six months to now which would be three years.
They keep breaking, won't go back up, have to send back and pay big time mailing charges. I would never ever buy these again. I should just go back to curtains, cheaper and they last longer. These are a joke, they don't improve the mechanism either, so they will break over and over again.
Never buy these!
These are not cheap blinds, too expensive for how they work and they don't go up evenly either. They need to fix the problem with a better way than what they have now!
Product or Service Mentioned: Levolor Cellular Blinds.
Reason of review: Bad quality.