Merchantville, New Jersey
Not resolved
1.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
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I order three Roller Shade fro Levolor. All three were delivered over one inch shorter than the order, arrived with no directions, and the returns for the sides were a different color.

I called Customer Service and they apologized for the errors, sent another order withe the correct width, but the same returns. I called Customer Serviced and they asked me to send pictures. I took pics and uploaded to the email address they gave me. A week letter I received an email that they send returns that are the closest to the valance!

What? I contacted the JC Penny, where I ordered the blinds; a whopping $740 price tag.

JC Penny contacted their Levolor Rep and I'm awaiting an answer. Unacceptable that this company sent a different color return and expects me to accept it.

Product or Service Mentioned: Levolor Roller Blinds.

Reason of review: Not as described/ advertised.

Levolor Cons: No option for repair.

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